Delivery and Shipping:
At Furniture USA, we offer one low flat rate for White Glove shipping of $79 on unlimited furniture locally. The specific cities which qualify for the $79 shipping promotion are: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, West Sacramento, Fair Oaks, Stockton, Davis, Auburn, Tracy, Modesto and more... We reserve the right to choose the best method of shipment on all orders that qualify for this promotion shipping. You can expect a Curbside delivery for any orders that are delivered outside of the areas mentioned. Our carriers will generally bring your order to the ground level entrance of your home or apartment building. However, set up and removal of debris or old furniture are not included. If you are interested in White Glove delivery, an additional fee will be applied.
We will estimate the delivery's arrival within 48 hours of the time you placed the order. We cannot guarantee the arrival date or time of your furniture for a number of reasons. We must rely on the manufacturer on the creation and delivery of stock. Also, we must rely on our freight carriers to deliver the order in a timely manner. We will do our very best to communicate the status of your order every step of the way, and notify you by email if any changes in your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Furniture USA has the right to cancel the delivery to locations with limited, delayed or difficult access (restricted city zones requiring permits or special equipment, customers with unique access, camps, construction sites, churches, country clubs, estates, farms, jails military installations, mini storage units, schools, universities). Please call 916-681-7936 for further questions.
Please report any shipping damage at the time of delivery. If you do not note damage on the freight company's bill of lading, the carrier may not take responsibility for it. That is why it is very important to carefully inspect your product before signing the bill of lading. If the damage does not look like it is repairable, just refuse delivery and call us immediately.
The customer's shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation the customer is responsible for any additional fees the multiple shipments will incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment.
Furniture USA is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a $75 fee will be charged in the event that the customer requires an address correction after shipping has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that in an effort to protect our customers from fraud, we will require proof of address when such requests are made.
Attempted Deliveries and Storage Charges:
If the customer schedules a delivery, but is not there to accept the merchandise, a shipping company will bill for repeated delivery attempts. Often a shipping company will place the order in a storage facility while they contact you to reschedule delivery. In the event that the shipping company charges a storage or redelivery fee, we will pass those charges onto the customer. You will be notified by email the additional fee, and the credit card on your account will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.
When your order is ready you will be contacted by Furniture USA to inform you that your order is ready to be shipped. You can then expect a call from the shipping company to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storages fees may be applied by the shipping company. In the event that the shipping company charges storage fee, we will pass those charges onto the customer. You will be notified by email the additional fee, and the credit card on your account will be charged.
Returns will be accepted within 7 days of delivery, less shipping costs. All items must be in original packaging and unassembled. Items not in original packaging or have been assembled cannot be returned.
Upon return, furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 40% will be applied for all returns. Customer is responsible for arranging shipping, and all subsequent costs, if return is processed by mail. Customer is also welcome to bring furniture to the store on Mack Road for a speedy and less costly return process.
When a damaged item has been replaced, customer must return original damaged merchandise (in original box/wrapping) within 14 days from the receipt of the replacement item. Please be advised that the shipping company will not accept items for shipment unless they are properly packaged. If Furniture USA does not receive the returned items within 14 days, your credit card will be charged for the replacement item. These fees are not refundable.
All items come with a manufacturer’s warranty. Customer is responsible for shipping fees to manufacturer for exchange or repair.
If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. FurnitureUSA must be notified of damage and intention to return within 24 hours.
For your own protection, note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note monitor calibration may affect product images. If you are concerned about the shade of a particular color, please call for a color swatch or alternate color confirmation.
FurnitureUSA will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the option of repairing or replacing any part(s) found to be defective in workmanship for up to one year. All items must be inspected by a FurnitureUSA representative before the claim can be submitted.
The following are not manufacturer defects:
- Colors may vary slightly from the photo taken because of photography and/or screen color differences.
- Foam will soften slightly over time.
- Sizes are stated in US standard measurements while the actual sizes are manufactured using the metric system, and therefore the sizes may slightly vary.
- There are no exchanges or refunds on any pillows.
Limitations and Qualifications of Sale:
The buyer understands that the seller will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, out of stocks, back orders, or other factors beyond the seller’s control. The seller makes no delivery guarantees. No compensation is available for back orders and/or delayed orders.
All claims of damage, defects, insufficiency, impairment, or misshipped merchandise must be received by seller in writing within two days after the buyer received the merchandise.
The buyer and seller agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.
If scheduled delivery or pick up date is delayed at the request of buyer, payment shall be due on the date seller prepared for delivery or pickup. Furthermore, if delivery or pick up date is delayed at the request of buyer, buyer shall pay a 20% re-stocking and/or storage fee.
The only warranties on the products sold, are the manufacturer’s warranty, express or implied as to the manufacture. Purchaser agrees to enforce all warranty rights with the manufacturer only and not with seller.
Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate. All are subject to change by manufacturer; seller will not be liable.
Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production, and process the order for shipment from our stock or manufacturer.
Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24 hour window will be charged a 15% fee, to cover FuritureUSA’s processing costs. There will be no exceptions.
If the furniture has been shipped by the manufacturer to FurnitureUSA, we cannot cancel the order and therefore we cannot accept cancellations from our customers. Please see our Return Policy for more details. In some cases we can cancel the shipping to the customer and refund shipping fees.
Items that have shipped to the customer cannot be cancelled. However, you may take an advantage of our Return Policy.
We accept the following methods of payment:
Credit card (Visa, MasterCard, Discover, American Express).
Check card (also called debit cards, ATM cards or banking cards) with a Visa or MasterCard logo.
PayPal (Payment must be made within 24 hours, or the order will be automatically cancelled.).
Springleaf Home Solutions Financing (click here for information)
We do not accept:
Credit cards issued by a foreign bank or with a foreign billing address.
Money orders, checks, cash on delivery (COD), or any other payment method not listed above.
Please Note: Your credit card will be charged upon order submission.
All online prices and promotions are for online store (www.FurnitureUSA.com) purchases only. These prices and promotions are not applicable to in store purchases. Many of our items are only available online. Please call (916) 681-7936 if you would like to check in store availability.
International, Alaska, and Hawaii Orders:
At this time FurnitureUSA.com does not offer shipping to Hawaii, Alaska and outside of the United States. If you are an overseas customer and would like to make a purchase, please call us at (916) 681-7936.
Site Errors: Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations:
In spite of our best efforts, there may be pricing mistakes (products, shipping etc) on any website. In this regrettable situation we reserve the right to cancel any order in a timely manner. As an example, an item in our catalog could be priced incorrectly (due to a typo), furniture sets misconfigured, or a photo may be incorrect. If an item's correct price is higher than our stated price, or if there are missing prices from a set, or the photo is incorrect, we will contact you for instructions before canceling your order. We will give you the option to cancel the order for a full refund, or use a store credit at your purchase amount.
Backorders and Discontinuation of Stock:
If an item you ordered has been discontinued or back ordered you will be contacted immediately, and given the option to cancel your order with no restocking fee.
Our products are intended for home use only. There is no warranty for commercial use.
If your needs or preferences are very specific please call for a consultation before ordering.
Pick Up Hours:
Monday to Saturday: 10am to 7pm
Sunday: 11am to 5pm
We offer assistance loading the furniture but don't forget to bring blankets and ropes to secure the items. Click here to get Mapquest Directions to our warehouse.
Pick Up Requirements:
- Purchaser must be present at pickup
- Must present Photo ID of purchaser
- Must present Credit Card used during purchase
Pick Up Timing:
Merchandise must be picked up within 30 days from date of purchase or notification by the seller. In the event that no pickup is made, the situation will be treated as a cancellation by customer, and a 40% restocking fee will be charged.
All local deliveries are considered Curb Side deliveries, unless White Glove Service is specifically requested at time of purchase (see next paragraph for information on White Glove upgrades). ID will be checked at the time of delivery. We can only release products to the person whose name is specified on the order.
White Glove Service:
White Glove Service is available for an additional fee. Please call us at (916) 681-7936 to ask about this upgrade before the date of shipping. White Glove Service includes delivery of the package(s) inside of your residence, set-up and trash removal. We offer the upgraded White Glove Service for local customers only. We do not offer White Glove Service at the time of checkout on our website. If you are interested in the White Glove Service, please ask Customer Service well before your delivery date, and an additional fee will be quoted, depending on your zip code and weight of purchased products.